Privacy policy

Last updated October 2026

This explains what personal information Lashes & Luxuries collects, why, how long we keep it and who we share it with. We are the data controller: Darci Booker, trading as Lashes & Luxuries, 7 New Barn Road, Longfield, Kent DA3 7LQ. Contact: enquiries@lashesandluxuries.co.uk.

What we collect and why

  • Your name, email, phone number and delivery address when you place an order — to take payment, pack and deliver your order and contact you about it (performance of a contract). Order records are kept for 6 years to meet HMRC record-keeping rules (legal obligation).
  • Your email address if you join our mailing list — to send occasional emails about new products, restocks and offers (consent). Joining is always your own choice; we never add you because you bought something. Kept until you unsubscribe.
  • Information about how you use the site, collected by cookies and similar technologies — see "Cookies" below.
  • Your email address if you ask to be told when a sold-out product is back in stock — to send you that one alert (consent). Handled by our back-in-stock app, Notify Me!, and you can ask us to delete it at any time.

Marketing emails

Every marketing email has an unsubscribe link, and using it stops them immediately. You can also email us and we will remove you. Order confirmations and delivery updates are not marketing and continue regardless.

Payments

We never see your full card details. Payments are processed by Shopify Payments.

Who we share it with

Only with the services needed to run the shop, each acting on our instructions:

  • Shopify — our e-commerce platform, which hosts the shop, processes payments and sends our emails. Shopify may process data outside the UK and relies on legally recognised safeguards when it does.
  • Royal Mail — delivery. We pass your name, address and email so they can deliver your order and send tracking.
  • Judge.me — product reviews. After an order we pass your name, email and what you bought so they can ask for and publish your review. Reviews are only published if you choose to write one.
  • Notify Me! — back-in-stock alerts. If you ask to be told when a product is back, we pass them your email address and the product so they can send you that alert.

We do not sell your information.

Cookies

Our shop uses cookies that are necessary for it to work, such as remembering your basket and keeping checkout secure. With your permission, it also uses cookies to understand how the site is used. You can accept or decline these in the cookie banner and change your choice at any time.

Your rights

You can ask us for a copy of your information, or to correct it, delete it, restrict or object to how we use it, or provide it in a portable format. Where we rely on consent you can withdraw it at any time. Some information must be kept for the full retention period because tax law requires it. Email enquiries@lashesandluxuries.co.uk and we will respond within one month. If you are unhappy with our response you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.