Refund policy

Last updated October 2026

Your right to cancel

Because you are buying online, you have 14 days from the day you receive your order to change your mind, without giving a reason. Tell us by emailing enquiries@lashesandluxuries.co.uk with your order number. You then have a further 14 days to send the items back.

Refunds

We refund within 14 days of receiving the goods back, or of you proving you have sent them, whichever is sooner. Refunds go to the original payment method and include the standard postage you paid to receive the order. You pay the cost of returning items unless they are faulty or not as described. We may reduce your refund if items have been handled more than was necessary to check them.

Items that cannot be returned once opened

For health and hygiene reasons, sealed products cannot be returned once the seal has been broken. This applies to lash trays, tapes and any other sealed item. Your right to cancel still applies fully while the seal is intact, and always applies to faulty goods.

Faulty or misdescribed goods

Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality. If they are not, you have 30 days from receipt to reject them for a full refund, and we pay return postage.

Return address

Lashes & Luxuries, 7 New Barn Road, Longfield, Kent DA3 7LQ. Please include your order number. We recommend a tracked service — until we receive them, the items are your responsibility.